🚚 Free shipping over CHF 79 · 30-day returns · Support IT/EN/DE

FAQ

Fast answers before you buy.

The main questions about orders, shipping, returns, payments and account in one place.

Where do I see availability?

Status and estimates appear on the product page and at checkout. The catalogue is fulfilled with partners—availability and carrier can vary by item.

Which countries do you ship to?

Active destinations are those offered at checkout with your address and postal code. If a country is not listed, it is not served by that logistics flow today.

Can I pick up in person?

Dedalshop is an online store: delivery goes to the address you provide. Any special pickup option would appear explicitly at checkout if ever enabled.

How can I pay?

Payment is processed securely via the provider shown at checkout (typically cards, Apple Pay / Google Pay and other wallets when enabled). Actual methods depend on country, currency and Stripe configuration.

How do returns work?

After delivery you can start the process from your order area. Follow the time window, packaging rules and excluded categories described on the Returns page and in emails.